We at Darwin Turf Club value our consumers and take great pride in assuring that their privacy is maintained. With electronic mail, internet, and other online resources growing exponentially, it is important that we maintain an environment where our consumers feel comfortable that the information they provide us will not be misused.
This protection of consumer privacy is best achieved through cooperation between the business community, customers, service providers, government agencies, and information collectors. We at Darwin Turf Club believe every consumer should be able to conduct business with us without having their personal information used for unrelated purposes.
This document provides guidelines that Darwin Turf Club uses to ensure proper handling of all consumer information.
Opt-Out Process – We believe our consumers should have the right to decline disclosure of personal information that is collected on our databases. The records for those individuals who request that their personal information not be used for future mailings or phone calls will be marked in our database so that their names will be excluded from any contact in the future.
Currently, we mark consumer records in two ways:
- Do not mail excludes the consumer’s name from Darwin Turf Club direct mail or email campaigns.
- OK to mail includes consumers name on mailing list for Darwin Turf Club direct mail or email campaigns, and occasional mails or emails by their specified stationery supplier.
Consumers within Australia can request removal of their name and consumer information from our direct mail database by the following methods:
- Writing to Darwin Turf Club with the request: Darwin Turf Club, PO Box 589, Darwin, NT, 0801
- Calling Darwin Turf Club, Monday to Friday between the hours of 9:00am-4:00pm (ACST), on (08) 8923 4222
If you are not satisfied with how we have handled your personal information, you are entitled to lodge a complaint with the Federal Privacy Commissioner (AUS) / Privacy Commissioner (NZ).
Darwin Turf Club Consumer Information Sources
We primarily collect your personal information through correspondence you engage in with us. Darwin Turf Club’s consumer information is collected when consumers:
Call Darwin Turf Club. When consumers call Darwin Turf Club, we might ask for their names, address, phone number, and other consumer profile information that helps us better serve their needs in the future.
Consumer information is collected only if the consumer has given us permission to do so. This information helps facilitate communication with our consumers by allowing us to quickly and efficiently identify the consumer.
Respond to various marketing campaigns (i.e. advertisements, business reply cards, offers, etc.). This consumer information is completely voluntary, and in all cases, consumers are given a choice to have their names removed from mailing lists by checking the appropriate box on the questionnaire.
Visit the Darwin Turf Club products web sites (i.e. www.darwinturfclub.org.au). Consumers might be asked to respond to survey questionnaires or to register to receive future mailings and product updates. Consumers might also be asked to provide consumer information before downloading Darwin Turf Club brand software products.
Types of Information
The consumer information we collect allows us to better understand our consumers and their product and service preferences. Consumer profiles help us develop products and programmes, which meet our consumers’ needs. The typical consumer profile information collected is: name and postal address, phone or fax number, types of printers used, job title, Darwin Turf Club brand product usage, and stores or dealers used to purchase Darwin Turf Club products.
Information collected about a consumer may include:
- Contact information (such as name, fax numbers, postal, and email addresses);
- Navigational information (such as data revealing consumers’ preferences or the choices they make among the range of products, services, or sites);
- Other consumer profile information that helps us better target our products and services.
You must obtain the consent of any third person whose personal information you provide to us. Message content in emails you send to us may be monitored by our service providers or officers for troubleshooting, compliance auditing and maintenance purposes or where email abuse is suspected.
Use of Consumer Information
On occasion, we may also disclose names and information collected to approved firms that conduct market research for Darwin Turf Club or to companies that do joint promotional activities with Darwin Turf Club. We will not use any sensitive information about you (i.e. information about your health, political opinions, religious beliefs, trade union or professional membership) for these purposes without your consent. At any time you may opt-out of receiving marketing communications from us and those consumers who have requested removal of their name and consumer information from the mailing list will not be contacted.
Once your personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. However as our web sites are linked to the internet and the internet is inherently insecure, whilst we strive to protect such information, we cannot provide any definitive warranty or assurance regarding security of the information you transmit to us via our web sites and you do so at your own risk. Darwin Turf Club will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information due to our Web sites being linked to the Internet.
Our web sites may contain links to web sites operated by third parties (“Third Party Web Sites”). Darwin Turf Club is not responsible for the privacy practices or the content of Third Party Web Sites. Third Party Web Sites are responsible for informing you about their own privacy practices.
We will only use online email communication with consumers who have given us permission to do so. When used, we will provide our consumers a mechanism through which they can request that Darwin Turf Club omit their email addresses from the active mailing list.